Call Centre Support

Call Centre Support

 

Translation.ie provides outsourcing solutions for all of your call centre, support or sales desk needs. Our service is second to none; our specially trained team of multilingual staff will work as an effective backup support for your operations.

Whatever the size and scope of your call centre, support or sales desk operations, whether you are experiencing a temporary increase in call volume or you require an ongoing solution with supplementary multilingual staff; we can help! Translation.ie can respond to your needs immediately. Our full suite of services includes first level bilingual customer service representatives and more experienced personnel for those more complex scenarios.

 

24hr Service

 

Translation.ie offer support that’s available around the clock for the lowest possible cost. Our multilingual customer service can be delivered by email or by phone so that you can be confident that you’re providing an excellent customer experience.

We also provide level 1 telephone support for sales and technical support or emergency response, 7 days a week, 24 hours a day or for out of hours coverage in any language. We can immediately draw on our extensive pool of qualified translators and interpreters to provide linguistic services whenever you need them, no matter the scale of your requirements.

 

Our specialist Interpreters are trained in over the phone interpreting and we precisely match them to your specific industry and business. Each interpreter is equipped and familiar with terminology and ideas to give both you and your clients the highest quality service.

 

Staffing Support

 

At Translation.ie, our outsourced customer service solutions are the most cost-effective, reliable resource for your business. For those smaller business attempting to test in new markets, we can help you to achieve tremendous growth by helping you break into new markets with a minimum cost. We can even provide staff to help you manage temporary shortages or fill short-term ramp-up processes. Whatever your needs, we have a solution suited to your business.

 

Contact us today to find out how we can help your business! Email us at Solutions@translation.ie

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