Data Protection Data Protection Registration and Policy Overview

Would you like to read about our  Privacy Notice, our Data Protection Notice and How we use different types of personal data that we get from you and how you share data with us using our website with Cookies and Social Media? Click on any of the links to be brought to that pages.  These are not new pages just for the purposes of GDPR compliance, we have always followed these principals, read on to find out more.

We consider Data Protection to be of the utmost importance both to ourselves and to you. Every day, we process valuable, sensitive, confidential and personally identifiable information on behalf of our clients. If you are paying us to translate your documents, we understand that you want to know that your valuable information is safe.  We take every measure to protect and safeguard your data and in this regard, and in compliance with the data protection act, we are a registered data processor with the data protection commissioner.

Registration with the data protection commissioner is also a compulsory requirement for many of the contracts we operate on behalf of government, hospitals, legal bodies and companies with whom we regularly work. We implement data protection policies across the board, specifically in our audited quality policies to ensure absolute compliance with the strict European-wide requirements for the protection of personally identifiable information. This is also of paramount importance to our commercial clients who routinely request us to translate sensitive or confidential information.

Our paramount responsibility is to you, our client. To this end, we have no business case or any other use for the confidential information your documentation may contain except for that of translating it or processing it accordingly. Personal data in documents is never collected nor cross-referenced in any way. We do collect personal data from our process and the personal data you do need to send us is not sold or shared to any third parties whatsoever.

Here is a brief overview for your reference of how we process the data that you entrust us with and the measures we take in order to protect it along with the identity and confidentiality of both you and your clients:

  • Data is only ever stored for use within the production process of your translation.
  • We do not extract, disseminate, index or store data contained in your document in a retrieval system except where this is expressly required in the production process of your document.
  • Data is deleted upon settlement of all accounts and is not retained for any other purpose.
  • We do not transmit or disclose any unencrypted or unsecured information, data or strings for translation to “big data” companies or web-based utilities.
  • The data you send us is only used for the purpose for which it is intended; namely to translate the data and prepare final documents as required within translation, post-editing and DTP processes.
  • Any data that is stored is held on our secured, backed up server with firewall protection for the life cycle of the project and to allow satisfactory review of the process for quality control and internal inspection purposes.
  • Scanned and otherwise non-machine-readable documents are not converted to indexable or searchable formats.
  • Translation memories and term bases are only made available to the appropriate owner and are not shared outside of that owner’s domain.
  • Documents that you send to us are not transmitted to third parties without appropriate data protection measures in place.
  • Our data protection compliance is measured and audited in accordance with our ISO quality standards.

Confidentiality and Data Protection are as important to us as it is to you. We hold confidential and private all information sent to us for quotation or translation and all of our staff, translators and contractors are bound by strict non-disclosure agreements (NDAs). In addition to these stringent measures, we are able to put in place or agree to any additional or supplemental NDAs as requested on either an individual or project-by-project basis.

Please read our  Privacy Notice, our Data Protection Notice and How we use different types of personal data that we get from you and how you share data with us using our website with Cookies and Social Media.

Please contact us if you have any questions or for more information.