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For the purpose of these Terms and Conditions, “the Company”, “we”, “our” or “us” refers to Translation.ie (company no. 290402) whose registered office is at 46 Mount Street Upper, Dublin 2.
“Client” or “you” represents the company, firm, body, organisation, or person contracting Translation.ie to undertake service(s) on its behalf.
“Agreement” is defined as the agreement between the Client and the Company governed by the Terms and Conditions of service.
“Terms and Conditions” means these standard Terms and Conditions as set out below. “Order” means a confirmed request by you for our Services.
“Services” means Interpreting services performed by Interpreters assigned for you.
“Work materials” means any information communicated or transmitted to us by you in order to perform the Services provided herein.
“Confidential Information” means information (in any form) which is confidential either to you or to us and which either you disclose to us or we disclose to you in connection with the Services.
In submitting an Order, the Client enters into a binding Agreement with the Company, covered by the following Terms and Conditions:
1. APPLICATION
No conditions other than those set out herein nor any variation thereof shall be binding on the Company unless otherwise specifically agreed in writing by an officer of the Company. These conditions shall be incorporated in every quotation, acceptance and contract for work by us subject to the foregoing; any conditions proposed by the Client are hereby excluded.
2. INTENDED USE OF INTERPRETING SERVICES
2.1. The Client shall clearly indicate in writing the intended use of the Interpreter.
2.2. Unless otherwise requested in writing an interpreter-mediated service is undertaken for communication purposes only. The interpreters are neutral, and abide by strict confidentiality agreements hence not in a position to involve in any matters not related with the interpretative event nor outside the hours booked for. No personal information of the interpreters is allowed for further distribution or to be contacted outside of the interpretative event.
3. QUOTATIONS
3.1. Quotations are not binding on the Company and are given subject to confirmation by the Company upon receipt of the Client’s order. No Agreement shall be concluded until such confirmation is given. Written quotations remain valid for 30 days after dispatch and thereafter will lapse unless otherwise stated in writing.
3.2. Quotations are given on the basis of the Client’s description of the nature and scope of the interpreting service required. Such quotations may be amended at any time if, in our opinion, the description of the scope is inadequate or inaccurate.
4. PAYMENT
4.1. Unless otherwise stated, prices are in euro and are exclusive of value added tax. We shall invoice you for all appropriate taxes and expenses for which we are liable to collect. You shall be liable to pay any penalties or interest on such taxes which are payable by us as a result of your delay in paying such charges.
4.2. Payment is requested by direct bank transfer or by credit card via direct contact with our office unless otherwise specified in writing on the invoice. All payments shall be made without deduction or set-off of bank charges.
4.3. Normal payment terms are 100% payment in advance.
4.4. Quotations in a currency other than euro are based on the rate of exchange at the time of quoting and, unless otherwise stated, the price is subject to exchange rate fluctuations at the date of invoice.
4.5. Failure to pay any invoice in accordance with these Terms and Conditions or any others specified in writing at the time, shall entitle us to suspend further work both on the same order, and on any other order from you, without prejudice to any other right we may have.
5. COMPLETION OF WORK
5.1. A date agreed by the Company for delivery is given and intended as an estimate only. The Company will make every endeavour to meet such an estimated date but shall not be liable to make good any damage or loss, whether arising directly or indirectly out of its failure to meet such estimated date. Whilst we shall make every reasonable effort to meet the Client’s requirements, late delivery shall not entitle the Client to withhold payment for Services provided.
5.2. The Client and the Company may, at any time after such date, in regard to the original anticipated delivery period, agree a further date for delivery, and if delivery has not taken place by such a date, no charge will be made and the Contract will be considered cancelled.
5.3. The Company reserves the right to sub-contract all or part of the work to an approved contractor(s) of its choice. We will not be liable in any circumstances for the consequences of failure to deliver or perform if the delay or failure is due to the non-delivery or non-performance by its sub-contractors.
6. CANCELLATION AND SUSPENSION
6.1. All private/ad-hoc/non-contract bookings must be paid for in full, in advance, before an interpreter can be assigned to attend.
6.2. If for any reason an appointment is cancelled, charges will be payable. Any work that has been commissioned up to the cancellation date and for costs and expenses accrued as a result from cancellation up to the time of cancellation.
6.3. Changes to the date or time of a booking within a very short notice are treated as cancellations.
6.4. If the service user fails to attend an interpreting appointment for any reason, this will be treated as a cancellation. In these circumstances the interpreter will wait for up to 30 minutes in the event the service user is delayed and not available to be contacted. Any resulting over runs on time will be chargeable, if the over run time can be met. More time on site may be able to be accommodated as required by the specific set of circumstances that arise.
6.5. Short-notice cancellation: jobs cancelled within 24 hours, or on the previous working day before the day of the booked interpreting appointment will be deemed as short notice cancellation. 100% of fees for any booking is payable (VAT is applicable on all charges).
6.6. Travel & Expenses: Travel expenses are payable if the appointment is cancelled after the interpreter has left for the appointment. Including any allowances for travel time. In all cases: any pre-purchased transport, public transport or any non-refundable transport including accommodation and flights are also payable.
6.7. Booking appointments cancelled within 48 hours or 2 working days before the day of the interpreting session will be charged a minimum fee (+VAT). Regardless of the distances required for travel to the appointment.
6.8. Bookings cancelled three or more working days before the day of the interpreting session, the customer can request to reschedule new dates and times or request for a full refund.
6.9. ISL Interpreting: 100% of the fee is payable if cancelled within 7 days of appointment, 50% of the fee if cancelled within 8-14 days of appointment.
6.10. Any cancellation request must be communicated to the office interpreting management team by calling +353 1652 0760 and referencing the booking details. Office opening hours: 8.30am–6.00pm Monday to Thursday, and 8.30am–5.00pm on Friday (IST – Irish standard time GMT+/- 1 including daylight saving allowance).
6.11. Notification of cancellation by any other means (internet, website, email, SMS/social media or communication platform etc.) may only be regarded as confirmed and valid once a human response and receipt of message is confirmed and has been responded to by the interpreting management team.
6.12. Schedule changes/period reductions or Over-runs: if either of these cases apply to your booking please contact the office in advance to arrange the most efficient and cost effective method to ensure interpreter availability and avoid incurring cancellation costs.
7. LIABILITY
7.1. The Company shall be relieved of all liability in respect of obligations incurred to the Client which it cannot fulfil for reasons beyond its control.
7.2. The Company’s entire liability to the Client under this Agreement including but not limited to the Services provided shall not exceed the price payable to us by you under the Contract to which any claim relates.
7.3. The Company shall not be liable for loss of profits, business, contracts, revenue, damage to the Client’s reputation or goodwill, anticipated savings, and or any other indirect or consequential loss or damage whatsoever.
7.4. The Company shall incur no liability to the Client for innocent or negligent misrepresentation by virtue of any statement made by or on behalf of us prior to the Agreement, whether orally or in writing, and you shall not be entitled to rescind the Agreement on the grounds of any such misrepresentation.
8.CONFIDENTIALITY
8.1. Both parties agree not to use nor disclose to third persons any of the other party’s Confidential Information subject to clause 8.2, and in order for us to provide the Services.
8.2. Either party may disclose Confidential Information of the other:
8.2.1. When required to do so by law or any regulatory authority, provided that party is required to disclose the Confidential Information, where practicable and legitimate to do so:
- Promptly notifies the owner of any such requirement; and
- Co-operates with the owner regarding the manner, scope or timing of such disclosure or any action the owner may take to challenge the validity of such requirement.
9. DATA PROTECTION
9.1. Each party shall ensure that in the performance of its obligations under these Terms and Conditions it will at all times comply with the relevant provisions of the Data Protection Acts 1998 & 2003.
10. GOVERNING LAW
10.1 The above Terms and Conditions shall be governed by and construed in all respects in accordance with Irish law and the parties hereby submit to the non-exclusive jurisdiction of the Irish courts.
