Telephone Interpreting Service

Telephone Interpreting Service

 

Every aspect of our lives today requires fast and effective communication. Translation.ie is proud to offer you the same high quality interpreting that you get with our face to face interpreters through our convenient telephone interpreting service.

 

Our telephone interpreting service is available 24/7 365 days a year.

 

 

Never be left out of the conversation! Telephone interpreting allows you to communicate with anyone around the

 

world quickly. We have interpreters proficient in more than 150 languages who specialise in OPI (over-the-phone interpreting) for all industries, globalisation and cross-cultural communications. Our fast and efficient service uses pre approved and trained professional telephone interpreters has an average connect time of just 30 seconds. We are here for you whenever you need us; for pre-scheduled assignments and at short notice for emergencies.

 

To set up the service for you we will need some information from you so we can set you up to access our system.

 

We have designed and built our a customised telephone interpreting that is integrated into our booking systems, to ensure security and transparency and to ensure that only your pre approved interpreters are assigned to you. We have personalised our service with a human touch so there is no machine voice or complicated message system to navigate, you will have a personal member of our team who will know who you are immediately and be able to respond to any query you might have, other than just interpreting, because we know that not every call you make is going to be an identical scenario. We can handle all the conferencing and call management for you too, so you don’t need special equipment, just your dedicated number.

Confidential & Discreet

At Translation.ie, our strict confidentiality policy covers all aspects of our service to you. You can rest assured that any information shared with our team remains at all times completely confidential. Each of our telephone interpreters remain consummately professional and discreet at all times. For assignments of a sensitive nature, telephone interpreting can provide you with the added privacy of not having a third party physically present while still allowing you to communicate effectively. This aspect makes telephone interpreting especially suitable for private business meetings, medical appointments and consultations, lifting the language barrier everywhere.

 

We’re Flexible, Cost Effective and Quality Assured

 

We understand the need for flexibility and convenience. Not only are we available for you 24/7 but our telephone interpreting can be set up from a mobile phone as well as a landline, which means that you don’t need to be tied to your office desk or any fixed location. You can easily call us from wherever you are and we will set up a conference call with the most suitable pre approved interpreter for your needs.


You won’t expect any surprises either, except that how familiar the setting and language feels, all telephone interpreters are native here in this country! We dont port the calls out over cheap poor quality international VOIP lines, suffering from bad quality and delays, we use a premium top rate telecoms company here in this country too.

Even better is that  interpreters will be familiar with your accent and your vocabulary, they act as your intermediary you can expect the linguistic quality to be native to you. You will be able to identify them personally. You will have control, not just an unknown body in an impersonal call centre far away and estranged from you. You will have access to the recordings be able to get transcripts too if you ever need to or to give you the peace of mind you require. 

 

On a budget? Telephone interpreting doesn’t require an interpreter to be physically present, significantly lowering costs by cutting out travel and other expenses. This allows us to offer you the highest quality service at a great price that’s considerably lower than using traditional face-to-face interpreting services.

You can even use the service travelling for business if you have a suitable roaming plan on your phone, but if you dont we can port you through to our system over an internet connection. 

 

If security and vetting considerations are high on your priority list, and you are visiting us to learn about over the phone interpreting for your organisation, YES, we also provide Telephone Interpreting (known colloquially as “phone translation”) for matters where dealing with the public on an ad-hoc basis is important.  All interpreters are drawn from the same pool of pre vetted and pre approved Interpreters already assigned to your contracts.

Over the phone interpreting applications extends to; banking scenarios, ferry ports, airports, ticketing agents, public offices, health and safety inspections, construction sector and healthcare settings to name but a few. Not solely restricted government institutions.
Some of our customers using this type of service include:

  • An Garda Síochána and the Garda National Immigration Bureau
  • Legal Aid Board and the Refugee Legal Service
  • Airports (Immigration and Others)
  • Revenue
  • Social work services, front line Medical carers, hospitals and doctors throughout the HSE.

 

To make an enquiry Call us now on 01 6520760 or email interpretingmanager@translation.ie 

 

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